AVAYA Contact Center Insights
Inside The Champs The Ultimate Answer Enterprise Ready To Serve Straight From The Labs

TOUGH TIMES CALL FOR
EXTRAORDINARY SERVICE.

Great customer service is the key to business success - especially in a downturned economy. Creating the best experience for your customers is more important than ever, and Avaya is committed to helping you exceed their expectations with insights from global thought leaders in customer service.

Explore the thought leaders below:

PATTI McDOUGALL

Manager of Quality Assurance, Voxcom Security
Find out how happy employees lead to happy customers.

ZACK TAYLOR

Global Strategic Solutions, Avaya
Gain insights into what's new in customer service.

DORÉE SELIGMANN

Director of Collaborative Applications Research, Avaya Labs
Learn more about Web 2.0's impact on customer service.

FRED REICHHELD

Best-selling author, The Ultimate Question
Discover how to optimize customer loyalty touch points in your business.

VICKIE McGOVERN

VP of Global Customer Service and CEBP Solutions, Avaya
Explore customer-centric strategies and communications technology trends.
PATTI McDOUGALL
ZACK TAYLOR
DORÉE SELIGMANN
FRED REICHHELD
VICKIE McGOVERN
From The Blog

Web 2.0, Social Networks, and Customer Service: The New Reese's

by Zack Taylor


Featured Reader Comment On 5/6/08 Stephanie said...
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