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DORÉE SELIGMANN Director of Collaborative Applications Research, Avaya Labs |
| Series: WEB 2.0'S IMPACT ON CUSTOMER SERVICE |
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Now, everyone has a voice; everyone can be heard. How does that apply to the relationship between a customer and a company?
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Part 1
The Empowered Customer
WATCH THE VIDEO 
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Part 2
Enterprise 2.0
HEAR THE PODCAST
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Part 3
Genius Routing
HEAR THE PODCAST
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PATTI McDOUGALL
Manager of Quality Assurance, Voxcom Security
Find out how happy employees lead to happy customers.
DAVID PARKHURST
Director of Client Operations, Alpine Access
Learn how home agents can change your business — and the environment.
DORÉE SELIGMANN
Director of Collaborative Applications Research, Avaya Labs
Learn more about Web 2.0's impact on customer service.
FRED REICHHELD
Best-selling author, The Ultimate Question
Discover how to optimize customer loyalty touch points in your business.
TOM STERNS
Director of Advanced Technology Services, Language Line
Create a consistent customer experience with the right technology and people.
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From The Blog
by Andy Green
Featured Reader Comment
On 8/19/08 carl said...
"I recently called an online shoe retailer to complain about my order being shipped to the wrong address. Knowing that I like Pumas…"
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