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FRED REICHHELD Best-selling author of The Ultimate Question |
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Cash flow is generated by getting the customers to be loyal - that is, to come back for more and bring their friends. So accounting never even…accounting ignores that basic truth.
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Interview with Fred
The Ultimate Answer
WATCH THE VIDEO 
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PATTI McDOUGALL
Manager of Quality Assurance, Voxcom Security
Find out how happy employees lead to happy customers.
DAVID PARKHURST
Director of Client Operations, Alpine Access
Learn how home agents can change your business — and the environment.
DORÉE SELIGMANN
Director of Collaborative Applications Research, Avaya Labs
Learn more about Web 2.0's impact on customer service.
FRED REICHHELD
Best-selling author, The Ultimate Question
Discover how to optimize customer loyalty touch points in your business.
TOM STERNS
Director of Advanced Technology Services, Language Line
Create a consistent customer experience with the right technology and people.
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From The Blog
by Andy Green
Featured Reader Comment
On 8/19/08 carl said...
"I recently called an online shoe retailer to complain about my order being shipped to the wrong address. Knowing that I like Pumas…"
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