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VICKIE McGOVERN Vice President of Global Customer Service and CEBP Solutions, Avaya |
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Is this Western influence? Gen X and Y demand? I'm not sure, but it appears that what was once irrelevant is now top of mind.
I think the vision of enterprise ready to serve is to be able to leverage all resources within a business to be able to serve customers.
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Find out more in Vickie's blog post
Opportunities Abound
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Part 1
Celebrate Your Customers
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PATTI McDOUGALL
Manager of Quality Assurance, Voxcom Security
Find out how happy employees lead to happy customers.
DAVID PARKHURST
Director of Client Operations, Alpine Access
Learn how home agents can change your business — and the environment.
DORÉE SELIGMANN
Director of Collaborative Applications Research, Avaya Labs
Learn more about Web 2.0's impact on customer service.
FRED REICHHELD
Best-selling author, The Ultimate Question
Discover how to optimize customer loyalty touch points in your business.
VICKIE McGOVERN
VP of Global Customer Service and CEBP Solutions, Avaya
Explore customer-centric strategies and communications technology trends.
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From The Blog
by Andy Green
Featured Reader Comment
On 7/21/08 John said...
"Also... it can't be understated that the home agent model gives you the ability to source talent from anywhere…"
Read more
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