|
|
ZACK TAYLOR Global Strategic Solutions, Avaya |
| |
|
I had the opportunity to see customer advocacy in action during a recent visit to our local Costco.
The rise of home-based resources is becoming an essential part of a Green IT strategy.
|
|
Find out more in Zack's blog post
I Knew It When I Saw It
READ THE BLOG 
|
Find out more in Zack's blog post
Effective Practices for At Home Resources - Part 2
READ THE BLOG
|
PATTI McDOUGALL
Manager of Quality Assurance, Voxcom Security
Find out how happy employees lead to happy customers.
ZACK TAYLOR
Global Strategic Solutions, Avaya
Gain insights into what's new in customer service.
DORÉE SELIGMANN
Director of Collaborative Applications Research, Avaya Labs
Learn more about Web 2.0's impact on customer service.
FRED REICHHELD
Best-selling author, The Ultimate Question
Discover how to optimize customer loyalty touch points in your business.
VICKIE McGOVERN
VP of Global Customer Service and CEBP Solutions, Avaya
Explore customer-centric strategies and communications technology trends.
|
|
 |
From The Blog
by Zack Taylor
Featured Reader Comment
On 5/6/08 Stephanie said...
"I understand Dell is using on-line communities to, in a good way, exploit the knowledge of their user community and get 'real' feedback..."
Read more
Featured Articles
|
|
