The Virtual Briefing Center
Intelligent Commmunications
Virtual Briefing Center - Intelligent Communications: IC - Driving Velocity and Transforming Business
A definition of Intelligent Communications
The strategic importance of communications
Overviews of the four major solution areas that comprise Intelligent Communications
Case study example
Virtual Briefing Center - Intelligent Communications: Quick Access To Enterprise Expertise - Serving Specialized Customer Needs Faster
Leveraging enterprise experts outside the contact center
Demonstration of the solution through a banking scenario
Avaya SmartFinder, a web services based application
Virtual Briefing Center - Intelligent Communications: The Avaya Advantage - Increasing Business Value through Intelligent Communications
Avaya corporate overview
Our business model
The Intelligent Communications portfolio
A comparison with other vendors
Virtual Briefing Center - Intelligent Communications: Avaya Global Services - Delivering Protection for Confident Technology Adoption
The priorities of IT and C-Suite Executives
The continuum of Avaya Global Services offerings
What issues to focus on at every stage
Case study examples
Virtual Briefing Center - Intelligent Communications: Avaya Alliances - Expanding Intelligent Communications through Partnerships
The benefits of Avaya alliances for your enterprise
The benefits of Avaya alliances for your contact center
A look at 12 key companies Avaya partners with
IP Telephony
Virtual Briefing Center - IP Telephony: Avaya Branch Solutions - An Intelligent Advantage Where the Customers Are
The challenges posed by branches
The communications cost-value spectrum
Overviews of 4 Avaya Branch Solutions
Case study examples
Virtual Briefing Center - IP Telephony: Avaya IP Telephony - The Foundation for Intelligent Communications
The strategic importance of enterprise communications
Avaya IP Telephony solutions for branch, productivity and mobility needs
Considerations for IP Telephony migration
Case study examples
Virtual Briefing Center - IP Telephony: Avaya one-X™ - Empowering Individuals by Providing a Single Experience Across Networks and Devices
How intelligent access creates satisfying user experiences
How Avaya one-X closes the productivity gap
Overviews of the Avaya one-X solutions
The benefits of Avaya one-X
Virtual Briefing Center - IP Telephony: Avaya Midsize Business Solutions - Delivering Sophisticated, Simple and Seamless Communications
Midsize communications objectives
Overviews of the 3 midsize solutions
The overall benefits of Avaya midsize solutions
Contact Centers
Virtual Briefing Center - Contact Centers: Avaya Contact Centers - Making the Enterprise Ready to Serve Customers
Contact center business imperatives
Four intelligent contact center capabilities
Benefits of Avaya Contact Centers
Case study example
Virtual Briefing Center - Contact Centers: Avaya Customer Interaction Express - Giving Midsize Business A Customer Care Solution that Outperforms Those of Big Competitors
Midsize business imperatives and goals
An overview of Customer Interaction Express
How you can achieve first call resolution
Benefits of Customer Interaction Express
Virtual Briefing Center - Contact Centers: Contact Management - Maximizing Contact Center Effectiveness and Efficiency
Best practices
Intelligent contact management
Benefits of Avaya Contact Centers
Case study example
Virtual Briefing Center - Contact Centers: Self Service - Maximizing Contact Center Responsiveness
The importance of speech driven interaction
Our self service strategy
Overview of the self service solution
Case study examples
Virtual Briefing Center - Contact Centers: Proactive Contact - Maximizing Contact Center Outreach
Best practice objectives
The value of outbound contact
Case study examples
Business benefits
Virtual Briefing Center - Contact Centers: Operational Effectiveness - Maximizing Contact Center Data and Insight
The role data plays in operational effectiveness
Business benefits
Case study example
Unified Communications
Virtual Briefing Center - Unified Communications: Avaya Unified Communications for Teleworkers - Extending the Enterprise to the Home
The growth of teleworking
How teleworking benefits the enterprise
The Avaya Teleworker Solution
Business Benefits
Virtual Briefing Center - Unified Communications: Avaya Unified Communications - One Experience Regardless of Device
The importance of Unified Communications
Overviews of the 4 work scenarios that benefit from Unified Communications
Unified Communications architecture
Virtual Briefing Center - Unified Communications: Avaya Unified Communications Solutions for Mobility - Complete Enterprise Communications Wherever You Are
Market drivers for mobility
Avaya’s vision for mobility
Six mobile worker scenarios
Business Benefits
Communications Enabled Business Processes
Virtual Briefing Center - Communications Enabled Business Processes: CEBP - Redefining the Speed of Business
The need for Communications Enabled Business Processes (CEBP)
A definition of CEBP
Features and benefits of Avaya CEBP
Case study examples
Virtual Briefing Center - Communications Enabled Business Processes: The Communications Enabled Supply Chain
The rise of the globally distributed supply chain
Simulation of a supply chain disruption
How the Avaya Communications Enabled Business Process solution works
