Increasing ROI with Proactive Contact - Improving Productivity and Revenue with New Blended Contact Solutions

The Virtual Briefing CenterContact CentersVirtual Briefing Center - Contact Centers: Increasing ROI with Proactive Contact - Improving Productivity and Revenue with New Blended Contact Solutions This briefing gives you essential information about Avaya Proactive Contact Solutions in 15 minutes or less. Plus bonus materials to deepen your understanding. And you can see more briefings after this one.We'll Cover

Overview of proactive contact
Inbound, outbound and blended communications solutions

Changing role of proactive contact
The shift away from collections and telemarketer towards more strategic position

Case study featuring 50% increase in productivity
Altman Group increases productivity by streamlining supervisory functions

Potential revenue impact of proactive contact
Automated outbound dialing can double the amount of sales per hour

Avaya 3rd party performance results
Highest accuracy rate – up to 98.9% overall

You'll Also Get

Case Study
The Altman Group Achieves World-class Reliability and Productivity

Book
Essential Managers Extraordinary Customer Service

Demo
Proactive Content Management from Avaya