Avaya Customer Interaction Express - Giving Midsize Business a Customer Care Solution that Outperforms Those of Big Competitors

The Virtual Briefing CenterContact CentersVirtual Briefing Center - Contact Centers: Avaya Customer Interaction Express - Giving Midsize Business a Customer Care Solution that Outperforms Those of Big CompetitorsThis briefing gives you essential information about Avaya Customer Interaction Express in 15 minutes or less. Plus bonus materials to deepen your understanding. And you can see more briefings after this one.We'll Cover

Midsize business imperatives and goals
Covers business, worker and IT perspectives on growing revenue, reducing risk and lowering cost.

An overview of Customer Interaction Express
Specifically created for midsize contact centers, it's an all-in-one software solution running on Microsoft OS-based servers.

How you can achieve first call resolution
Combine call routing with database access and IVR menus to give the agent information before answering the call.

Benefits of Customer Interaction Express
Combines multichannel communication with skills-based routing, personalized user experience and easy IT management.

You'll Also Get

Demo
Customer Interaction Express

White Paper
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience