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Intelligent Communications Powers the Next Wave of Productivity Growth   To truly harness the power of the extended enterprise, companies need to deploy an Intelligent Communications strategy combining traditional communications and collaboration tools with business applications. (PDF, 394 KB | 2-Mar-2007) GET IT NOW >>

Related Premium Content Additional Premium Content Creating Efficient Business Processes with CEBP - The next stage in the evolution of business applications  This Hurwitz White Paper by Robin Bloor introduces CEBP as an important innovation in the automation of human communications within business applications focusing on three evolutionary steps for business software. (PDF, 916 KB | 2-Mar-2007) Best Practices for Conducting a Business Impact Analysis  What are your mission-critical business processes? Have you identified your essential IT resources that must be maintained during an unexpected event? Read the Gartner report Best Practices for Conducting a Business Impact Analysis -- and find out how to implement this crucial component of business continuity management. (PDF | 26-Feb-2007) The Emergence of a Software Centric Communications Model: Service Implications and Opportunities  This GreenSpring Partners white paper addresses the need to think strategically about IT Investment choices and the competitive advantage that can be harnessed by enabling technologies to interface with tools that enhance productivity and processes. (PDF, 91 KB | 25-Aug-2006) Intelligent Communications in Retail: Delivering Competitive Advantage  Forward-looking retail enterprises that adopt and leverage Intelligent Communications can improve profitability by increasing revenue from current and potential customers and by decreasing costs through more efficient communications and business processes. (PDF, 4.2 MB | 09-June-2006) Technology and the Successful Enterprise: A Best Practices Approach for Maximizing the Business Contribution of Communications Investments  An Intellicom Analytics Executive Briefing Paper on the business value of linking technology investments to business success and takes the reader through the various steps of the process and highlights the importance of choosing the right external support provider. (PDF, 277 KB | 1-Sept-2006) Opus Research: Contact Centers in the Age of SOA  Opus Research reveals how the personnel and systems within the modern contact center are well-prepared to embrace an SOA driven transformation. Their research demonstrates how the contact center is the best showcase for melding SOA, IP Telephony and real-time communications and interaction. (PDF, 272 KB | 16-June-2006) Planning for the Next One: Maintaining Communications During Emergencies (February 2006)  This paper will take a look at recent emergency situations, highlight lessons learned and define communications requirements at the different stages in the process as well as defining an emergency communications architecture and required capabilities. (PDF, 191 KB | 05-Apr-2006) Contact Centers for Dummies  This book provides information not only on running contact centers but also on implementing technology in contact centers in a profitable way. We'll show you what defines a good contact center, ways to improve your contact center, the latest technological enhancements, how to set performance targets and manage results, plus much, much more! You'll also get to see real-world examples of Avaya contact center technology in action! (PDF, 1.5 MB | 20-Sept-2005)